Refund policy
At Dustero.shop, we are committed to delivering high-quality mini vacuum cleaners and innovative cleaning devices that improve convenience, portability, and everyday cleaning efficiency. Customer satisfaction is extremely important to us, and we proudly offer a transparent and customer-friendly return policy.
1. 30-Day Free Return & Refund Guarantee
We offer a 30-day free return and refund policy on eligible products purchased directly from our website.
Customers may request a return within 30 calendar days from the delivery date.
To qualify for a return:
The item must be unused or lightly used
The product must be returned in its original packaging
Proof of purchase or order confirmation is required
The product must not show signs of misuse or intentional damage
2. Free Worldwide Returns
Dustero.shop proudly provides FREE return shipping worldwide on approved returns.
Once your return request is approved, our customer support team will provide detailed instructions regarding the return process.
3. Refund Processing
After your returned item is received and inspected, we will notify you regarding the status of your refund request.
If approved:
Refunds will be issued to the original payment method
Refund processing may take approximately 5–10 business days
Processing times may vary depending on your payment provider or financial institution.
4. Damaged, Defective, or Incorrect Products
If your order arrives damaged, defective, or incorrect, please contact us immediately with:
Your order number
Photos showing the issue
A brief explanation of the problem
We will resolve the issue promptly at no additional cost.
5. Non-Returnable Items
The following items may not qualify for returns:
Gift cards
Clearance or final-sale items
Customized or personalized products
Products damaged through misuse
6. Late or Missing Refunds
If you have not yet received your refund:
Recheck your bank account
Contact your credit card company
Contact your bank for additional processing updates
If further assistance is needed, please contact our support team.
7. Contact Information
Dustero.shop
1187 Lakewood Rd North NW
Edmonton, AB T6K 4C6
Canada
Phone: +1 587-330-1800
Email: support@dustero.shop
Website: https://dustero.shop